Return policy

Return & Refund Policy

Effective Date: August 13, 2026

At Shipping Container Center, we strive to provide our customers with quality shipping containers, storage containers, refrigerated containers, trailers, and related products. Because many of our products are large, heavy, specially configured, and delivered directly to customers, certain return and cancellation conditions apply.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Order Cancellations

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests are subject to the status of the order:

  • Orders that have not yet been processed or scheduled for delivery may generally be cancelled without a restocking fee.
  • Orders that have already been processed, allocated, loaded, or scheduled for transportation may be subject to cancellation, administrative, transportation, or restocking charges.
  • Once a product has been dispatched or delivered, the cancellation will be treated as a return request and will be subject to the conditions below.
  • Custom, modified, specially configured, or specially ordered products may not be eligible for cancellation once production, modification, or fulfillment has begun.

Any applicable cancellation charges will be communicated to the customer before a refund is issued.

2. Returns

Because shipping containers and related equipment are oversized and require specialized transportation, returns are handled on a case-by-case basis.

To be eligible for a return:

  • The customer must contact Shipping Container Center before returning the product.
  • The product must be in substantially the same condition as when delivered, except where the return is due to damage or a defect.
  • The product must not have been modified, altered, cut, painted, converted, or otherwise customized by the customer.
  • The customer must provide the original order information and a description of the reason for the return.
  • The return must be approved in writing before the product is shipped or transported back.

Do not arrange transportation or return a container without receiving return authorization from Shipping Container Center.

3. Non-Returnable Products

Certain products may be non-returnable because of their size, customization, condition, or special-order status.

These may include:

  • Custom-built or modified shipping containers
  • Special-order containers
  • Refrigerated, freezer, or specialized temperature-controlled containers
  • Containers that have been altered or modified after delivery
  • Products that have been used, damaged, or materially changed after delivery
  • Products purchased as part of a special or clearance sale, where identified as non-returnable
  • Products that cannot reasonably be returned due to their condition or configuration

If a product is non-returnable, this restriction will apply unless the product arrives damaged, defective, or materially different from what was ordered.

4. Damaged or Incorrect Products

Customers should inspect their order as soon as reasonably possible after delivery.

If your container or other product arrives damaged, defective, or materially different from what you ordered, please contact us promptly and provide:

  1. Your order number.
  2. A description of the issue.
  3. Clear photographs and/or video showing the damage or discrepancy.
  4. Photographs of the product and delivery condition when requested.
  5. Any relevant delivery documentation.

Customers should document visible damage before accepting or unloading the delivery whenever reasonably possible.

Shipping Container Center will review the claim and determine the appropriate resolution, which may include repair, replacement, partial refund, full refund, or another mutually agreed solution.

5. Delivery and Transportation Issues

Shipping containers and other oversized products require specialized delivery arrangements.

If a delivery cannot be completed because of circumstances within the customer’s control—including inadequate access, an unsuitable delivery location, insufficient clearance, unsafe road or site conditions, or the absence of required equipment or personnel—the customer may be responsible for additional transportation, redelivery, storage, or other reasonable charges.

Before delivery, customers are responsible for ensuring that the delivery location is reasonably accessible and suitable for the product being purchased.

6. Refunds

Approved refunds will be issued to the original payment method whenever reasonably possible.

Once a return or cancellation has been approved, refunds will generally be processed after any applicable deductions have been determined.

Depending on the circumstances, the following amounts may be deducted from a refund:

  • Transportation or delivery charges
  • Return transportation costs
  • Restocking fees
  • Cancellation or administrative fees
  • Costs associated with damage caused after delivery
  • Other reasonable costs directly resulting from the return or cancellation

Original shipping or delivery charges may be non-refundable unless the return is the result of an error by Shipping Container Center or the product was delivered damaged or materially different from the order.

7. Refund Processing Time

After an approved return has been received and inspected, we will process the applicable refund within a reasonable period.

The time required for the refund to appear in your account may vary depending on your bank, credit-card company, payment provider, or other financial institution.

8. Exchanges and Replacements

Where appropriate, Shipping Container Center may offer a replacement or exchange instead of a refund.

Replacement or exchange requests are subject to product availability and the circumstances of the original order.

For damaged or incorrectly supplied products, customers should contact us before arranging any return transportation.

9. Product Condition

Shipping containers may be sold in different conditions, including new, one-trip, used, refurbished, or specialized configurations.

Customers should review the product description, specifications, photographs, dimensions, condition, and other available information before purchasing.

Normal characteristics associated with used or previously transported shipping containers—including cosmetic wear, dents, scratches, surface rust, paint variations, or other signs of prior use—may not constitute a defect when consistent with the advertised condition of the product.

10. How to Request a Return or Refund

To request a cancellation, return, refund, replacement, or report a damaged product, contact our customer service team with:

  • Full name
  • Order number
  • Product purchased
  • Date of purchase
  • Delivery date, if applicable
  • Reason for the request
  • Photographs or other supporting documentation

Please wait for written instructions before returning any product.

11. Unauthorized Returns

Products returned without prior authorization may be refused or may result in additional transportation, storage, handling, or other charges.

Customers are responsible for following the return instructions provided by Shipping Container Center.

12. Policy Changes

Shipping Container Center reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

The policy in effect at the time of your purchase will generally govern your order, subject to applicable law.

13. Contact Us

If you have questions about a return, cancellation, refund, damaged delivery, or replacement, please contact Shipping Container Center through the contact information provided on our website.

Shipping Container Center
Website: https://shippingcontainercenter.com/

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